Refund & Cancellation Policy

1. Scope of This Policy

This policy applies to recruitment, talent acquisition, consultancy, and other professional services provided by Radiant Dynamic Services.

The specific commercial terms applicable to a client engagement, including fees, payment schedules, replacement periods, cancellation terms, and refund provisions, may also be set out in a separate proposal, quotation, engagement letter, service agreement, or other written agreement.

Where a written agreement contains specific refund or cancellation provisions, those provisions will take precedence over this general policy to the extent of any inconsistency.

2. Recruitment Fees

Recruitment fees are generally charged for professional recruitment services performed by RDS, including activities such as:

• Understanding the client’s hiring requirements.
• Candidate sourcing and identification.
• Candidate screening and evaluation.
• Interviews and candidate discussions.
• Shortlisting and presenting suitable candidates.
• Coordinating interviews between candidates and clients.
• Supporting the recruitment process through offer and joining stages.

Fees may become payable according to the payment terms agreed with the relevant client.

3. Cancellation by the Client

If a client cancels, puts on hold, or materially changes a recruitment assignment after RDS has commenced work, the client may remain responsible for fees or costs already incurred, depending on the terms agreed for that engagement.

Where no separate cancellation terms have been agreed, RDS will review the circumstances and determine any applicable charges or refund on a reasonable basis.

4. Refunds

Because recruitment services involve professional time and work performed throughout the hiring process, payments made for services already completed are generally non-refundable, unless otherwise agreed in writing.

5. Candidate Applications

Candidates do not generally pay RDS for being considered for employment opportunities unless a separate service or arrangement has been expressly agreed.

Submitting a CV or applying for a vacancy does not create any entitlement to employment, placement, compensation, or refund.

RDS does not charge candidates simply for being considered for vacancies unless the candidate has separately agreed to a legitimate paid service.

6. Replacement / Hiring Guarantee

Where a replacement or hiring guarantee is offered to a client, the applicable period and conditions will be specified in the relevant client agreement, proposal, or invoice.

A replacement commitment may be subject to conditions, including timely notification of the employee’s departure, settlement of outstanding invoices, and availability of a suitable replacement requirement.

Unless specifically agreed in writing, a replacement commitment does not automatically constitute a cash refund.

7. Duplicate or Incorrect Payments

If a client makes a duplicate payment or an incorrect payment, the client should contact RDS as soon as possible.

After verification, RDS may, at its discretion and subject to applicable payment processing requirements, either:

• Refund the excess amount; or
• Adjust the amount against a future invoice or outstanding payment.

8. Refund Request Process

To request a refund or discuss a cancellation, please contact us using the details below.

Your request should include:

• Name of the client or organization.
• Relevant invoice, proposal, or engagement reference.
• Date and amount of payment.
• Reason for the refund or cancellation request.
• Any supporting information relevant to the request.

RDS will review the request and communicate the outcome within a reasonable period.

9. Processing of Approved Refunds

Where a refund is approved, processing times may vary depending on the payment method, bank, payment gateway, or other financial institution involved.

RDS is not responsible for delays caused by banks, payment gateways, or other third-party payment providers.

10. Non-Refundable Circumstances

Unless otherwise agreed in writing, refunds may not be available where:

• Recruitment services have already been substantially performed.
• Candidates have already been sourced, screened, interviewed, or presented.
• A client cancels a requirement after substantial recruitment work has been completed.
• The client changes the job requirements after candidates have been presented.
• Information provided by the client was incomplete or inaccurate.
• The client independently hires a candidate after RDS has introduced or presented the candidate, where the applicable engagement terms provide for a recruitment fee.
• The request falls outside the terms of an applicable replacement or guarantee arrangement.

11. Changes to Services

RDS reserves the right to modify, suspend, or discontinue any service, subject to existing contractual commitments.

Any changes affecting an existing client engagement will be handled in accordance with the applicable agreement between RDS and the client.

12. Exceptions

RDS may consider exceptions to this policy where circumstances justify doing so. Any exception must be approved by RDS in writing.

An exception granted in one case does not create an obligation to provide the same exception in another case.

13. Governing Law

This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and the terms of any separate agreement, disputes relating to refunds or cancellations shall be subject to the jurisdiction of the courts in Noida, Uttar Pradesh, India.

14. Contact Us

For refund, cancellation, or payment-related queries, please contact:

Radiant Dynamic Services (RDS)
Founder & CEO: Cheshta Malik Kapoor
Phone: +91 95551 81011
Email: hiring@radiantdynamicservices.com
Address: E-48, Maithli Marg, Block E, Sector 55, Noida, Uttar Pradesh 201307, India

Last Updated: 20-08-2026